Replacement Policy

1. Introduction

This Replacement Policy governs post-delivery product concerns on www.trusttree.co.in. TrustTree follows a replacement-only policy and does not offer returns or refunds. By using the Site, you agree to the terms outlined herein.

2. No Return Policy

TrustTree does not accept product returns under any circumstances. Refunds are not issued in any form. All purchases are final and governed solely by this replacement framework.

3. Replacement Eligibility

Replacements are considered only for genuine product-related issues. Requests based on preference or dissatisfaction are not eligible. All replacement requests are subject to internal validation.

4. Proof Requirements

Customers must raise replacement complaints with mandatory supporting proof. Required documentation includes:

• One clear video of minimum ten seconds showing the issue.
• A minimum of three clear product images displaying the concern.

5. Complaint Submission

Replacement requests must be submitted within a reasonable timeframe after delivery. Incomplete submissions may be rejected. Submission of proof does not guarantee approval.

6. Validation Process

All replacement requests undergo administrative review. Validation is conducted to assess authenticity and eligibility. TrustTree reserves the right to approve or reject requests at its discretion.

7. Replacement Processing Timelines

Replacement timelines are indicative only and not guaranteed. Processing time may vary based on internal review, product availability, validation duration, and logistics coordination. Operational constraints may apply.

Replacement begins after admin approval. Dispatch depends on stock availability and may be delayed. Such delays do not create liability.

8. Exclusions

• Misuse or mishandling of products
• Post-delivery damage
• Natural wear and tear
• Unauthorized alterations
• Claims without required proof

9. Detailed Policy Document

This page represents a summarized version of the Replacement Policy. A detailed replacement policy document will be shared separately next week. In case of inconsistency, the detailed document shall prevail.

10. Policy Updates

TrustTree may revise this Replacement Policy periodically. Updated terms will be effective upon publication on the Site.

11. Contact Information

For replacement-related queries, contact:
Email: hello@trusttree.co.in